Resolving complaints and disputes
Dear Sirs, Thank you very much for buying in the online store ww.xan-max.com. The company will try to resolve any ambiguity, comment or complaint as soon as possible, while respecting the law (Consumer Protection Act) and trying its best to reach an agreement.
Comments and complaints are received by the administrative department and dealt with by the legal department.
There are several ways to contact users:
• in writing to the address: Xan-maX d.o.o
• Arja vas 109, 3301 Petrovče.
• (add COMPLAINT under the title)
• in writing to the email address firstname.lastname@example.org
• call the telephone number +386 51 36 22 05
The hearing procedure is confidential. If an agreement is not possible, the litigation court in Ljubljana shall have jurisdiction over disputes.
Xan-maX d.o.o. will confirm within five working days that it has received the complaint, inform the customer how long it will take to process it, and keep him informed of the progress of the procedure. The provider is aware that the essential feature of a consumer dispute, at least as far as judicial settlement is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to the consumer not initiating a dispute in court. Therefore, the provider strives to the best of its ability to resolve any disputes amicably.
In accordance with legal norms, we do not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that could be initiated by the consumer in accordance with the Out-of-Court Settlement of Consumer Disputes Act. Xan-maX d.o.o., which as a provider of goods and services enables online trade in Slovenia, publishes on its website an electronic link to the platform for online resolution of consumer disputes (SRPS). The platform is available to consumers at the link HERE.
That regulation derives from the Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) no. Regulation (EC) No 524/2013 of the European Parliament and of the Council on the online settlement of consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22 / EC.
Complaints regarding the quality or execution of the offer itself are resolved between the buyer and Xan-maX d.o.o.
Details of complaints and returns can be viewed at the link HERE.
Send the complaint form to email@example.com. You can find it at the link HERE: COMPLAINT FORM
Celje, January 1, 2021